Privacy Policy

We may process account data, organization data, user membership data, channel settings, action logs, support requests, and operational data entered by customers in Thara OS.

When WhatsApp is connected through Meta, we may process channel identifiers, business phone metadata, WABA identifiers, webhook status, and message metadata needed for routing and audit. We do not publish secrets or access tokens on public pages.

We use data to operate the organization workspace, turn conversations, tasks, and operational signals into controlled actions, protect accounts, improve the service, and respond to support and privacy requests.

We do not send unauthorized messages. Any live WhatsApp sending remains under the organization’s permissions and approved authorization policies.

We retain data according to operational needs, customer agreements, customer requests, and applicable obligations. Data may be deleted or anonymized when it is no longer needed.

Backups and audit records may remain for a limited period according to security and retention cycles.

We apply access controls, transport encryption, environment separation, and audit logs appropriate to the service. The service uses SCCC/RDS infrastructure and secure databases without exposing connection secrets or provider keys.

Passwords, access tokens, Meta keys, and other secrets should not be submitted through public forms.

We may use providers required to operate the service, including Meta/WhatsApp for official WhatsApp channels and infrastructure/database providers. An email provider may be added later when business email setup is ready.

We share only what is necessary to provide the service and we do not sell personal data.

Users or organization representatives may request access, correction, restriction, or deletion according to applicable law and customer agreements.

We may need to verify the requester’s identity and authority before acting on account or organization data.

Requests to delete an individual account or organization data may be submitted at https://tharaai.com/data-deletion or through the official support channel.

We review the request, confirm its scope, and provide confirmation through a trusted contact channel.

For privacy or support requests, use https://tharaai.com/contact. Include the request type, organization name, and context needed to understand the request without including secrets or access tokens.

Thara AI does not sell personal data. We process data to provide the service, protect customers, fulfill contracts, and meet applicable obligations.